Every rug we sell comes with a full one-year manufacturer's warranty. This warrants the rug against manufacturing defects in workmanship or materials for a one (1) year period from the date of the original purchase. The manufacturer will repair or replace the rug, at its discretion, at no cost. Please note that normal wear and tear is not warranted. To register a claim under this warranty, please contact The Rug Truck Customer Service via e-mail to contactus@therugtruck.com. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. 

You must purchase and use a suitable area rug pad under your rug for this warranty to apply. Proof of original purchase of rug and pad is required. Please note that normal wear and tear is not warranted. In addition, there are outside elements that may affect your rug's appearance over time. Many of these conditions are not covered under the manufacturer's warranty. These conditions are normal and are not considered manufacturing defects. These include, but are not limited to the following:

  • Differences in color and texture from samples or from one rug to another
  • Roll marks or creases from shipping that will disappear once rug settles
  • Shedding, which will decrease over time
  • Matting and crushing in traffic paths
  • Highlighting and shading from light reflections
  • Normal sprouting, pulls or loss of single tufts of fiber
  • Exposure to sunlight, humidity, heat, chemicals or atmospheric gases
  • Improper maintenance, including use of the vacuum cleaner's beater bar
  • Placing a non-water-resistant rug in a damp or wet area
  • Damage caused by pets
  • Improper cleaning

A) Exclusions and Limitations: The manufacturer's warranty does not cover normal wear and tear plus certain inherent characteristics including, but not limited to, those described above, which may affect the product's appearance and/or performance over time. It is only applicable to products placed in use indoors and in environments maintained at normal temperature and humidity. It does not cover tears, burns, cuts, pulls, or other damage, deterioration, stain, loss of color or appearance caused by abuse, or improper or inadequate maintenance. It does not cover products placed in use on stairs, ramps, or any area regularly subjected to wheeled or rolling apparatuses.

B) Remedy Exclusions: Liability and exclusive remedy of the manufacturer's warranty is limited to actual repair or replacement. The Rug Truck's total liability shall not exceed the invoice amount to the original purchaser. The Rug Truck is not responsible for bodily injury, property loss or damage, removal or relocation of furnishings, or any incidental or consequential damages or costs associated with repair or replacement.

C) Nontransferable Warranties: The Rug Truck's products are intended for the protection of the initial purchaser and are not transferable to any other party.