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Returns
We offer a 30-Day, In-Home Trial on every rug we sell, except for samples and rug pads that have been opened. If you are unhappy with your purchase for any reason, you may return your rug within 30 days of delivery as long as it is in unused condition. Prior to accepting your shipment, please take a moment to inspect your rug for visible damage. If your rug has been damaged in delivery, you have the right to refuse the shipment and demand a prompt full refund. All returns will be shipped back at the expense of The Rug Truck.
Please note: merchandise returned damaged by consumer, without a return authorization number (RA#) or more than 30 days after the RA# was issued may be refused or incur a 20% service fee. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@therugtruck.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@therugtruck.com and send your item to: The Rug Truck, 100 Dartmouth Drive Suite 100, Swedesboro NJ 08085, United States.
Shipping
Please do not send your purchase back to the manufacturer. To return your rug, please mail it to: The Rug Truck, 100 Dartmouth Drive Suite 100, Swedesboro NJ 08085, United States. Depending on where you live, the time it may take for your exchanged product to reach you may vary.